Returns Policy

CHANGES/CANCELLATIONS: After orders are entered for manufacturing, changes or cancellations cannot be accepted without Superior Hardware Products written permission, and may be subject to a change or cancellation charge equivalent to 30% of the purchase price. Orders for special and/or custom designed goods not immediately saleable to another customer are not changeable, cancelable, or returnable. Returned Goods: Superior Hardware Products MUST authorize all returns. All goods must be returned in original packaging and be in resalable condition except for warranty returns. Only goods with an invoice date of less than one (1) year will be considered for a Return Goods Authorization (RGA). All Material returned to Superior Hardware Products , regardless of the reason , must have a correct RGA number applied to the outside of the shipping carton. A restocking charge of 30% of the purchase price will be applied to the Customer's account except for warranty returns. Transportation charges of returned goods must be prepaid by Customer. All good must be returned within sixty (60) calendar days of RGA issue date. All goods must be returned in original packaging and be in resalable condition except for warranty returns. Product not returned in salable condition or after sixty (60) days of RGA issue date is subject to the disposal by Superior Hardware Products with no credits issued. RGA requests are initiated by and email to: sales@superiorhardwareproducts.com or a phone call to (407)-339-6800. Superior Hardware Products cannot authorize the return of discontinued product. Under no circumstances will special order items be accepted for return, unless covered by warranty.